Refund policy

Returns & refunds

We have a 30-day return policy: you have 30 days after receiving your item to request a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. You will also need your order number or proof of purchase.

To start a return, email us at vyrexapp@gmail.com. If your return is accepted we will tell you how and where to send it. Items sent back without first requesting a return will not be accepted.

Damaged or wrong item? Inspect your order on arrival and contact us right away if it is defective, damaged or not what you ordered, so we can put it right.

Refunds. Once we receive and inspect your return we will let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to post it.

Questions? Contact us at vyrexapp@gmail.com.